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Delivery options

What are the shipping costs?

The delivery costs depend on the order value.
The exact shipping costs will be calculated during the checkout process.

Delivery outside the European Union (Brexit)

Since 1 January 2022, Brexit has resulted in a large number of changes for deliveries to and from the UK. Since most countries in the United Kingdom no longer belong to the European Union, numerous administrative acts have been required that make it difficult to freely trade goods between these countries of the United Kingdom and the European Union. Below are a number of questions and answers applicable to deliveries to and from countries in the European Union such as the Netherlands and Germany in combination and relationship with most countries of the United Kingdom.

Which countries across the UK have been affected by the Brexit changes:

  • England
  •  Wales
  • Scotland
  • Northern Ireland

 

What are the delivery conditions under which we deliver.

 

The delivery condition we use are DAP (Delivered  at  Place). The seller (Bravour®) is responsible for the payment of the transport and bears all risks up to and including the time of delivery at the mentioned place. These costs will be passed on to the buyer. The transport costs, however, vary per product and will be invoiced to the buyer. You can see them as soon as the products are in the shopping cart.

The costs incurred in the port of destination are therefore also for the selling party.

The costs for customs clearance, customs costs, VAT  and any after-transport are for the buyer.

What can I expect regarding the lead time of the order after shipment?

  • For orders that can be sent as a parcelpost,  a transit time of approximately 10 working days applies.
  • For orders sent on a pallet, a transit time of 2 – 4 weeks applies.  

Unfortunately, the ambiguities at transporters and customs, as well as the administrative pressure, are to blame for these long transit times.

Do I have to provide administrative papers for a pallet shipment?

Yes, the buyer must also fill in a declaration.  This is a Power of Attorney and a Pricing Agreement.

You can download this document here:

PoA and price agreement

Do I need a VAT number and an EORI number?

For deliveries on a pallet you need a VAT number and an EORI number.  The customer must take care of this himself.  Only companies and institutions that are exempt from VAT by the UK government do not need a VAT number, but they do need an EORI number.

Unfortunately, the consequences of the Brexit area huge step backwards in the area of free trade between the European Union and most of the countries of the United Kingdom. We do as much as possible to reduce costs and reduce lead times. However, due to anumber of causes that we do not control, it turns out to be difficult to deliver the performance that you are used to from us. Through this document, we hope to have informed you better about the situation we are all facing.

When will my order be delivered?

The time of delivery depends on when we have received the order. In most cases this is already the next working day. We always state the expected delivery time on the product page, above the big green button.

For the products that are in stock, the following applies:

  • Ordered on Monday before 1 pm - delivery on Tuesday
  • Ordered on Tuesday before 1:00 pm - delivery on Wednesday
  • Ordered on Wednesday before 1 pm - delivery on Thursday
  • Ordered on Thursday before 1 pm - delivery on Friday
  • Ordered on Friday before 1 pm - delivery on Monday
  • Saturday ordered - delivery on Tuesday
  • Ordered on Sunday - delivery on Tuesday
Can I pick up my package at a parcel point?
Unfortunately, you cannot have parcels delivered to a parcel point. This has to do with the size of shipments and the choice of business carriers. They do not currently offer these options, which means that a delivery must always take place at a physical address.
Can I choose a time slot for the delivery of my product?
Unfortunately, this is not yet possible with us, because we have opted for business carriers. Due to the size and scope of these shipments, the driver determines his own route every day. This makes it impossible to choose a time slot.
Can I choose my preferred carrier myself?

You cannot choose a carrier yourself. We try to ship our products as well and efficiently as possible, so that the choice of the carrier depends entirely on the order and its size. We use the carriers DHL and UPS.
We also deliver daily orders with our own van(s).

Can I have my order delivered on a specific date?

Yes, we can deliver your order on a specific date. You cannot select this preference online yourself, please contact our customer service.

Do you have to sign for a delivery?
For almost all orders that are shipped, you must sign for receipt. Many orders are valuable products, which we insure extra for this. We ensure that our deliveries are extra secure for our customers.
What happens to my package if I am not present?
The delivery person then offers the package again the next working day. If that does not work, the delivery person will take your package to a collection point near you or return it to us.The package will never be delivered to the neighbors.
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